Privacy Policy

Last Updated: June 29th, 2020

SLADER (“Slader,” “we,” or “us”) takes the privacy of those visiting our web sites (“you”) very seriously and is committed to protecting your personal information. This Privacy Policy (the “Privacy Policy”) describes the personal information we collect, how it is protected and used, and the circumstances under which it may be disclosed. Please read this Privacy Policy as it provides important information regarding your use of the Slader-branded web site, mobile applications, and online services (collectively, the “Web Site”), and Slader-branded results and solutions to textbook problems, question and answer boards, discussion boards, user profiles, and any other features, content, applications, or services offered from time to time by us in connection with the Web Site or otherwise (collectively, the “Services”). This Policy describes our use and sharing of personally identifiable information (defined below).

By using or accessing our Web Site, using or obtaining our Services, or by otherwise providing any Personal Information to us via any means (whether through the Web Site, e-mail, and/or any other mode), you acknowledge that this Privacy Policy is part of the Terms of Use for the Web Site, and agree to our collection, use, and disclosure of your Personal Information as described in this Privacy Policy and the Terms of Use, where and as permitted by applicable law.

Please do not provide us any Personal Information or access or use our Web Site for any purpose if you do not agree to this Privacy Policy and Terms of Use. We reserve the right to terminate or limit your access to our Web Site.

TABLE OF CONTENTS

A. What and How We Collect Your Personal Information

B. How We Use Your Personal Information

C. How We Share Your Personal Information

D. Do-Not-Track Signals

E. Children

F. Security and Retention of Your Personal Information

G. Links to Other Sites

H. Chat Rooms and Forums

I. Notice to Users Within the European Economic Area

J. Notice to California Users

K. Changes in This Privacy Policy

L. Contact Information

A. What and How We Collect Your Personal Information

Slader collects and processes certain Personal Information from you and your devices.

For the purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer, device, or household (“Personal Information”). It does not include de-identified or aggregate information, or public information lawfully available from governmental records.

When you register for certain Services, sign up to become a Registered User, participate in our Services, or submit suggestions and other information to us, we may ask you and have asked you in the past 12 months to provide your name, company, title, phone number, email address, mailing address, or credit card number.

In addition, if you register for certain Services, download certain information, or upload information, including photos and videos, we may ask and have asked you in the past 12 months to provide your Registered User name or username, password, contact information, education, name of the educational institution at which you are currently enrolled, grade, hobbies, interests, age, marital status and children, and other information.

When you send us inquiries, we receive and have received in the past 12 months your email address or other contact information.

We obtain and have obtained in the past 12 months information about you in transactions with us, including contact information and credit card or other financial information, in order to process payments from you.

When you respond to surveys, we may collect and have collected in the past 12 months: (i) information you provide to us in response to multiple-choice questions like “Hobbies and Interests,” “College Preference,” and other preference-based questions; (ii) information you add to open-ended questions; and (iii) information about Services you prefer or are interested in.

Slader also collects cookies information from your visits to our Web Site, as described below.

  1. Cookies

    Like many other websites, we use and have used within the past 12 months “cookies” to collect information about your use of the Web Site in order to facilitate and customize your use of the Site. “Cookies” are small text files that are placed on your computer or mobile device’s browser when you browse websites and that can recognize you when you revisit and remember certain information about you.

    Slader uses first-party cookies to make the Web Site easier to use and more useful, and to improve the speed and security of the Web Site. First-party cookies are cookies that Slader uses that allow us to gather data about the Web Site, such as the number of visits, most visited pages, etc. Such cookies can only access Personal Information that you have provided on our Web Site and cannot be accessed by other sites. These cookies are strictly necessary for the operation of the Company’s Web Site, so you do not have the option to accept or decline them individually. You are always free to decline our cookies if your browser permits, but some parts of the Site may not work properly if you do so. Please note that in a few cases some of our Web Site features may not function if you remove the cookies from your browser.

    Some of our business partners (e.g., advertisers) may use and have used in the past 12 months third-party cookies on our Web Site, and we have no access to or control over these cookies, as described below under Applications. Third-party cookies are cookies used by parties other than Slader. For more information, please refer to our Cookie Policy.

  2. Log Files

    As is true of most web sites, we gather certain information automatically and store it in log files. Log files include internet protocol (“IP”) addresses, browser types, internet service providers, referring/exit pages, operating systems, date/time stamps, and clickstream data. We use this information to analyze trends, to administer the Web Site, to see how users move around the Web Site, and to gather demographic information about our user base as a whole.

    We collect certain anonymous information from your visit to the Web Site via industry standard and commercially available web analytics solutions.

B. How We Use Your Personal Information

Slader uses the information about you in the following ways:

  • To give you access to information you request and to perform the Services;
  • To improve, maintain, and repair the Web Site;
  • To personalize your use of the Web Site;
  • To communicate with you;
  • To send you marketing promotions and events;
  • To personalize online advertisements;
  • To address your concerns, improve our support to you, and respond to inquiries;
  • To create, maintain, customize, and secure your Registered User account with us;
  • To personalize, advertise, market, sell, and distribute our products and Services;
  • To conduct research, analytics, and data analysis;
  • To maintain the safety and security of our facilities, infrastructure, Web Site, database, and technology assets;
  • To undertake quality and safety assurance measures;
  • To conduct risk and security control and monitoring;
  • To carry out our business purposes and objectives;
  • To confirm your identity;
  • To debug, identify, and repair errors that impair existing intended functionality of the Web Site;
  • To comply with legal obligations and respond to court orders; and
  • To prevent or investigate fraud or other unlawful activity, and detect security incidents.

In addition, Slader may use Personal Information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.

C. How We Share Your Personal Information

Slader shares or discloses Personal Information with third parties in particular situations.

  1. Aggregated Information

    As described elsewhere in this Policy, we may customize the advertising and marketing messages you receive on the Web Site, or may work with outside companies to do so. Aggregated information may be shared with these companies so this customization can be accomplished. Slader prohibits these companies from sharing your information with any third party or from using it for any other purpose.

    Anonymous clickstreams, number of page views calculated by pixel tags, aggregated demographic information, and number of users that have been exposed to or clicked on advertising banners may also be and have been shared within the last 12 months with Slader’s advertisers and business partners in order to measure interest in various parts of the Web Site and advertising banners. We will, however, provide only aggregated data from these analyses to third parties.

    We do not link aggregate user data with your Personal Information.

  2. Service Providers, Vendors, and Agents

    We provide some of our services through contractual arrangements with affiliates, service providers, partners, and other third parties. We and our service partners may use your Personal Information to operate our sites and to deliver our services. Third parties with whom we share your Personal Information are bound to comply with similar and equally stringent undertakings of privacy and confidentiality as outlined in this Privacy Policy. These third parties are contractually bound not to retain, share, store, or use your Personal Information for any other purposes.

  3. Legal Uses and Disclosures

    Occasionally, we may be required to share your Personal Information: pursuant to a subpoena or other judicial or administrative order; when required by law; when we believe it is necessary to protect or exercise our legal rights or claim, the rights of our affiliated companies, the rights or safety of any individual or the public, or the rights of our users or any third party; or to enforce our Terms of Use.

    Slader may share your Personal Information to detect and prevent fraud, perform identity verification, and perform accounting, audit, and other internal functions, such as internal investigations.

  4. Mergers, Acquisitions, and Assets Sale

    If Slader sells all or part of its business or the equity ownership thereof, makes a sale or transfer of all or a material part of its assets, or is otherwise involved in a merger, reverse merger, or transfer of all or a material part of its business, Slader may disclose and transfer your Personal Information to the party or parties involved in the transaction as part of that transaction.

D. Do-Not-Track Signals

Some web browsers may transmit “do-not-track” (“DNT”) signals to websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them. We currently do not change our tracking practices in response to DNT settings in your web browser. We do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

E. Children

The minimum age to use our Web Site and to register for Services is thirteen (13) years old, and registered user status is limited to individuals who are 13 years of age or older (“Registered Users”).

Our Web Site is not directed at children under the age of 13 and Slader does not knowingly collect Personal Information from children under the age of 13. To the extent that any content may appear to be oriented towards minors under 13 years old, it is directed to the parents for the purpose of helping their children with their schoolwork. Children under the age of 13 should not provide any information on the Web Site. We ask that parents supervise their children while the children are online. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact privacy@slader.com. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

F. Security and Retention of Personal Information

We implement and maintain reasonable security appropriate to the nature of the Personal Information that we collect, use, retain, transfer, or otherwise process. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. We maintain reasonable physical, electronic, and procedural safeguards to guard your Personal Information. We restrict access to Personal Information to our personnel who need to have the information to provide services to you or administer the Web Site. This may include providing access to third-party service providers, as noted herein.

We do not undertake to store or retain your Personal Information for any longer than is reasonably necessary or required by applicable laws.

While we make reasonable efforts to protect Personal Information, no method of transmission over the internet is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy and confidentiality of any passwords or other account information. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits, or other factors that cannot reasonably be prevented. Accordingly, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security. To the maximum extent allowed by applicable law, you agree and acknowledge that we shall not be liable or responsible if any information about you is intercepted, accessed, and/or used by an unintended recipient. If you have reason to believe that the security of your communications or Personal Information has been compromised, please notify us immediately at privacy@slader.com.

Our Web Site may contain links to third-party external web sites or third-party applications. Slader is not responsible for the privacy practices or the content of non-Slader web sites or applications. Links to non-Slader web sites or third-party applications are provided only as a convenience. Slader does not endorse any link made available through our Web Site that is not a Slader web site. We encourage all users of our Web Site to read the privacy policies of each and every Web Site visited when linking directly from our Web Site or providing Personal Information to such third-party sites. Any Personal Information you choose to give to unrelated Third Parties is not covered by this Privacy Policy.

This Policy applies only to information collected by our Web Site.

H. Chat Rooms and Forums

We discourage you from sharing any Personal Information on a Slader chat room or in any other publicly available area on the Web Site. If you use a chat room or any other publicly available area on the Web Site, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums.

In addition, if you provide to Slader directly, or you choose to post on the portions of the Web Site that are viewable by others, any comments, ideas, or suggestions that are accompanied by your Personal Information, Slader may use both your comments, ideas, and suggestions and your name for our marketing purposes or otherwise in connection with the operation of the Web Site and performance of the Services without compensation or acknowledgment of any kind. Additionally, if you successfully submit a verifiable request to delete your Personal Information, pursuant to your rights as granted under the GDPR or the CCPA, we may keep and use your anonymized comments, ideas, or suggestions.

I. Notice to Users Within the European Economic Area

When you use the Web Site, we collect, store, use, and otherwise process your Personal Information as described in this Privacy Policy.

  1. Bases for Processing

    We rely on a number of legal bases to process your Personal Information, including where: (i) necessary for our legitimate interests in providing and improving the Web Site, including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping our Web Site safe and secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the Slader Terms of Use; (v) you have consented to the processing, which you can revoke at any time (however, a revocation does not affect the lawfulness of the processing of your personal data that occurred prior to the date of revocation); (vi) you have expressly made the information public (e.g., in a public forum); (vii) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena, or court order or to exercise or defend legal claims; and (viii) necessary to protect your vital interests, or those of others.

  2. European Economic Area User Rights

    If you are a Slader user in the European Economic Area (“EEA”), you may have one or more of the following rights with respect to Personal Information: (i) the right to request access to such information; (ii) the right to request correction of such information; (iii) the right to request deletion or erasure of such information; (iv) the right to request restrictions on our processing or use of such information; (v) the right to object to our use under certain circumstances; (vi) the right to withdraw consent under circumstances when consent is required for any use of such information; (vii) the right to obtain such information in portable form; or, (viii) if you believe that we have not complied with applicable data protection laws, lodge a complaint with your local supervisory authority.

    To exercise any rights under the GDPR or for further information, please contact us at privacy@slader.com.

J. Notice to California Users

The California Consumer Privacy Act (“CCPA”) provides California residents with certain rights regarding their Personal Information. This section explains these rights and how to make a verifiable consumer request to exercise those rights. You may only make a verifiable consumer request for access or data portability from us twice within a 12-month period, free of charge. You also may request a list of the Third Parties to whom we have disclosed your Personal Information (if any), as well as the type of Personal Information disclosed to those parties.

  1. Right to Know and Access Your Personal Information Collected, Disclosed, or Sold

    You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

    • The categories of CA Personal Information we collected about you;
    • The categories of sources for CA Personal Information we collected about you;
    • The categories of third parties with whom we share that CA Personal Information;
    • The specific pieces of CA Personal Information we collected about you;
    • If we sold or disclosed your personal information for a business purpose, the categories of CA Personal Information about you that we sold and the categories of third parties to whom we sold such CA Personal Information (if applicable); and
    • Our business or commercial purpose for collecting or selling that CA Personal Information.

  2. Right to Request Deletion of Your Personal Information

    You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from the records, unless an exception applies.

    We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

    • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
    • Debug products to identify and repair errors that impair existing intended functionality;
    • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when the information’s deletion is likely to render impossible or seriously impair the achievement of such research, if you previously provided informed consent;
    • Enable solely internal Slader uses that are reasonably aligned with consumer expectations based on your relationship with us;
    • Comply with a legal obligation; or
    • Allow for other internal and lawful uses of CA Personal information that are compatible with the context in which the information was provided.

  3. Right to Non-Discrimination

    We will not discriminate against you for exercising any of your CCPA rights. This means that consumers who exercise their rights in accordance with this Privacy Policy will not be denied or charged different prices or rates for goods or services, nor will we offer a different level or quality of goods or services than others.

  4. Right to Opt-Out of the Sale of Personal Information

    Slader collects information from or about you, including Personal Information, when you use the Slader Web Site and Services as described in our Privacy Policy. We may disclose certain information we collect about you for purposes that may be considered a “sale” under the CCPA. For example, we may disclose information to advertising partners, advertising technology companies, and companies that perform advertising-related services in order to provide you with more relevant advertising tailored to your interests in the Slader Services.

    Under the CCPA, you have the right to opt out of the “sale” (as defined under the CCPA) of your “Personal Information.” We provide this right, subject to a verifiable consumer request, to account holders regarding personal information collected by us in connection with your account, including any profiles. To exercise this right, please click on the following link: Do Not Sell My Personal Information.

  5. California Shine The Light

    California’s “Shine The Light” law (Civil Code Section § 1798.83) permits users of our Web Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please use the contact information below.

  6. Right to Opt-In for Minors 13 to 16 Years of Age

    As indicated above, our Web Site is not directed at children under the age of 13 and Slader does not knowingly collect Personal Information from children under the age of 13.

    We do not sell information of consumers we know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from the consumer who is at least 13 but not yet 16 years of age.

    We care and are committed to preserving the privacy of all of our users, including that of minors at least 13 years and not yet 16 years of age. To ensure that California Users at least 13 years and not yet 16 years of age can exercise their right to affirmatively “opt-in” to the sharing of their personal information, as granted under the CCPA, California Users will be presented with the opportunity to affirmatively opt-in to the sharing of their Personal Information upon arrival on pages on our Web Site that pertain to textbooks that we have established, based on our knowledge and expertise regarding the United States school curriculum, are geared towards minors at least 13 and not yet 16 years of age. Slader will not share the Personal Information of California Users at least 13 and not yet 16 years of age who do not opt-in to the sharing of their Personal Information, but those California Users will still be permitted to access the content of those pages. Nonetheless, these California Users at least 13 years and not yet 16 years of age who opt-in to the sharing of Personal Information may always opt-out of the sharing of Personal Information at a later date.

  7. How California Residents Can Exercise Their Rights

    If you have the rights described above, you may exercise those rights by submitting a verifiable request to us by contacting us using the information outlined below. We will first acknowledge receipt of your request within 10 days of its receipt. We will provide a substantive response to your request within 45 days of its receipt. If we require more time (up to 90 days or the permitted timeframe in your jurisdiction), we will inform you of the reason and extension period in writing.

    You may only make a verifiable consumer request for access or data portability twice within a 12-month period, free of charge.

    a. How To Authorize An Agent

    You may designate an authorized agent to submit your verified consumer request on your behalf only if the authorized agent has your written permission to do so and you have taken steps to verify your identity directly with us. If you would like to designate an agent for purposes of making a request under the CCPA, your agent must register as such with the California Secretary of State and submit a copy of this registration along with your verified consumer request.

    b. How We Verify Your Request

    To respond to your request under the CCPA, we must verify your identity or the authority of your authorized agent to make the request. We only use the Personal Information provided in a verifiable consumer request to verify your identity or the authority of your authorized agent to make the request. Making a verifiable consumer request does not require you to be a Registered User or create an account with us.

    To allow us to verify your request, please include the following information: name, phone number, email address; account name (if a Registered User); and a description of your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

K. Changes in This Privacy Policy

We may revise this Privacy Policy at any time by amending this page and changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will endeavor to notify you by means of a notice on our Web Site prior to the change becoming effective. By continuing to use the Web Site after changes are made to this Privacy Policy, you agree to such changes. We encourage you to check this page from time to time to take notice of any changes we make. If you do not accept the terms of this Privacy Policy, we ask that you exit our Web Site immediately.

L. Contact Information

If you have any questions about this Privacy Policy or the use or possession of your Personal Information, or wish to exercise any of the rights described above, please contact us at privacy@slader.com or at the address or telephone number listed below.

SLADER Customer Relations

199 Lafayette Street, Suite 3B

New York, NY 10012

USA

Phone: 212-625-4884

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